Hotel Service Manager
Business
103K - 117K AUD
Close on: 2026-07-18
Visa sponsorship available: Visa 186, Visa 482, Visa 494
We are seeking a passionate and detail-oriented individual to join our team as a Hotel Service Manager. If you have a strong work ethic, excellent interpersonal skills, and a desire to provide exceptional guest experiences, this role is for you! With or without prior experience, we are committed to providing comprehensive training to ensure your success in this dynamic position.
Responsibilities:
- Lead and manage a team of service staff to deliver high-quality guest service.
- Ensure all guest inquiries, requests, and concerns are addressed promptly and efficiently.
- Monitor service standards across the hotel and take corrective actions when needed.
- Collaborate with other departments to coordinate services and maintain smooth hotel operations.
- Oversee daily operations, including shift scheduling, budget management, and inventory control.
- Provide training and mentorship to staff to enhance their skills and performance.
- Resolve guest complaints and ensure customer satisfaction.
- Adhere to company policies, procedures, and regulations.
- Create a positive and inclusive work environment for all team members.
Skill Requirements:
- Strong leadership and problem-solving skills.
- Excellent communication and interpersonal abilities.
- A natural passion for hospitality and guest service.
- Ability to manage multiple tasks and prioritize effectively.
- Flexibility to adapt to changing schedules and demands.
- Customer-service oriented mindset.
- Proficiency in basic computer skills (e.g., MS Office, PMS systems) is an advantage.
Benefits:
- Competitive salary with opportunities for growth and advancement.
- Comprehensive training program to help you excel in your role.
- Flexible working hours and a supportive work environment.
- Access to employee discounts on hotel services and amenities.
- Health insurance, retirement plans, and other employee benefits.
- A chance to be part of a fun, dynamic team that values innovation and excellence.
How to Apply:
If you are ready to take the next step in your hospitality career and join our dedicated team, we would love to hear from you! Please apply by submitting your resume and a cover letter outlining your qualifications and why you are excited about this opportunity.