Hotel Service Manager

Business

100K - 116K AUD

Close on: 2026-11-13

Visa sponsorship available: Visa 186, Visa 482, Visa 494

Hotel Service Manager – Full-Time Permanent Position

Are you ready to take on a dynamic leadership role in the hospitality industry? We are seeking an enthusiastic and detail-oriented individual to join us as a Hotel Service Manager. This is a full-time, permanent position where you will oversee front desk operations, manage staff, and ensure exceptional guest experiences. No prior experience is required, but candidates with relevant experience are encouraged to apply.

Job Summary

As the Hotel Service Manager, you will be responsible for overseeing all aspects of the hotel's guest services, including check-in/check-out processes, front desk operations, and ensuring high levels of customer satisfaction. You will lead a team of professionals, fostering a positive work environment while maintaining operational efficiency. This role offers a great opportunity to develop your leadership skills, grow within the industry, and contribute to delivering world-class hospitality.

Responsibilities

Oversee daily front desk operations, including guest check-ins/check-outs, reservations, and concierge services.
Manage and train staff to ensure exceptional service standards and adherence to policies.
Address guest inquiries, concerns, and complaints in a professional and timely manner.
Coordinate with other departments (housekeeping, maintenance, etc.) to resolve issues and maintain seamless operations.
Monitor performance metrics, such as guest satisfaction scores, operational efficiency, and budget adherence.
Develop and implement procedures to improve service quality and team productivity.
Conduct regular staff meetings, provide feedback, and support professional development.
Ensure compliance with hotel policies, safety protocols, and legal regulations.
Handle shift management and cover staffing gaps as needed.

Skill Requirements

Proven ability to lead and inspire a team, with or without prior experience in hospitality.
Strong communication skills, both verbal and written, to interact effectively with guests and staff.
Exceptional problem-solving skills to handle challenging situations and resolve conflicts.
Organizational skills to manage multiple tasks efficiently and meet deadlines.
A customer service mindset with the ability to provide personalized attention to guests.
Basic knowledge of hotel operations, including front desk procedures and guest services.
Ability to work under pressure in a fast-paced environment while maintaining professionalism.
Flexibility to work various shifts, including weekends and holidays.

Why Join Our Team?

This role offers:

Opportunities for career growth and development.
Competitive salary and benefits.
A supportive and collaborative work environment.
The chance to make a meaningful impact on guest experiences.

If you are passionate about hospitality, eager to learn, and looking to build a fulfilling career in the industry, we want to hear from you!