Hotel Service Manager
Business
105K - 124K AUD
Close on: 2025-12-13
Visa sponsorship available: Visa 186, Visa 482, Visa 494
We are seeking a dedicated and enthusiastic individual to join our team as a Hotel Service Manager. This role is perfect for someone who is passionate about hospitality, has excellent interpersonal skills, and is eager to grow in a dynamic environment. While previous experience is preferred, we welcome candidates with less than three years of relevant experience or those looking to start their career in hotel management. This position offers an exciting opportunity to make a difference in guest experiences while managing daily operations.
Responsibilities:
- Oversee front desk and housekeeping operations to ensure seamless service delivery.
- Manage and train staff to uphold high standards of customer service.
- Handle guest inquiries, complaints, and resolve issues promptly.
- Schedule and manage employee shifts effectively.
- Monitor performance metrics to optimize efficiency and satisfaction.
- Collaborate with other departments to ensure smooth hotel operations.
- Assist in budgeting, cost control, and inventory management.
- Adhere to company policies, safety protocols, and legal requirements.
Skill Requirements:
- Strong communication and leadership skills.
- Ability to handle multiple tasks efficiently under pressure.
- Problem-solving skills to address guest and staff concerns.
- Proficiency in time management and organizational abilities.
- Basic knowledge of hotel operations and customer service principles.
- Computer literacy, including proficiency with PMS (Property Management Systems) or similar software.
Why Join Us:
- Opportunity for career advancement in a growing hospitality environment.
- Competitive salary and benefits package.
- A supportive and collaborative team culture.
- Professional development opportunities to enhance your skills.
- The chance to work in a vibrant, fast-paced industry that values excellence and innovation.
If you are motivated, hardworking, and looking for a fulfilling career in hospitality, we invite you to apply. Join us in delivering exceptional guest experiences while building a successful future with our team.