Permanent Position Hotel Service Manager
Business
95K - 115K AUD
Close on: 2026-05-23
Visa sponsorship available: Visa 186, Visa 482, Visa 494
Hotel Service Manager Position (Full-Time Permanent)
We are seeking a passionate and detail-oriented individual to join our team as a Hotel Service Manager. This role involves leading and motivating a team to deliver exceptional guest service, overseeing daily operations, and ensuring that all guest needs are met with professionalism and efficiency. If you have a natural ability to lead, thrive in a fast-paced environment, and want to make a difference in a growing hospitality business, this is the perfect opportunity for you. No prior experience is required, but candidates with relevant experience are encouraged to apply.
Responsibilities:
- Supervise and manage the daily operations of the hotel's service team, including front desk, housekeeping, and concierge services.
- Handle guest inquiries, complaints, and ensure all issues are resolved promptly and satisfactorily.
- Schedule, train, and mentor staff to improve performance and create a positive work environment.
- Monitor and maintain budgetary controls for operational expenses, ensuring cost efficiency.
- Inspect and evaluate the quality of services and facilities to uphold high standards of cleanliness, safety, and guest satisfaction.
- Collaborate with other departments to ensure seamless coordination of hotel operations.
- Develop and implement procedures to improve service delivery and staff productivity.
- Report progress and issues to higher management while maintaining open lines of communication.
- Ensure compliance with health, safety, and hygiene regulations.
- Promote the hotel's brand and values to enhance its reputation in the industry.
Skill Requirements:
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proven experience in managing teams and delivering exceptional guest service (an advantage but not required).
- Ability to work under pressure in a fast-paced environment.
- Organizational and time management skills to handle multiple tasks efficiently.
- Attention to detail and a passion for excellence.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to be part of a dynamic team that values innovation and excellence.
If you are ready to take the next step in your hospitality career and make a meaningful impact, we would love to hear from you!