Hotel Service Manager
Business
109K - 120K AUD
Close on: 2025-08-31
Visa sponsorship available: Visa 186, Visa 482, Visa 494
Responsibilities:
- Oversee the performance of service staff across various departments.
- Address guest inquiries and concerns promptly, enhancing satisfaction levels.
- Monitor service quality and maintain high standards throughout the hotel.
- Create schedules to optimize staff availability while managing labor costs.
- Handle budgeting for your department and report financial metrics.
- Conduct regular team meetings to communicate updates and gather feedback.
- Develop training programs tailored to specific skill gaps.
- Enforce company policies and ensure all regulations are followed.
- Report maintenance issues and safety concerns proactively.
- Collaborate with other departments to coordinate services.
- Represent the hotel positively in interactions with guests and visitors.
Skill Requirements:
- Exceptional customer service skills with a focus on guest satisfaction.
- Strong leadership abilities, including mentoring and motivating teams.
- Organized approach to manage multiple tasks efficiently.
- Problem-solving skills to address challenges effectively.
- Excellent verbal and written communication skills for clear team direction.
- Attention to detail to ensure high service standards.
- Time management skills to handle deadlines and prioritize tasks.
- Adaptability to work in a dynamic environment.