Hotel Service Manager
Business
104K - 123K AUD
Close on: 2026-02-23
Visa sponsorship available: Visa 186, Visa 482, Visa 494
We are seeking an enthusiastic and motivated individual to join us as a Hotel Service Manager. This role is perfect for someone with a passion for hospitality and customer service, whether you're new to the industry or have relevant experience. As a Hotel Service Manager, you will oversee guest services, manage staff, and ensure that our guests receive an exceptional experience. If you are detail-oriented, proactive, and looking to grow in a dynamic environment, this is the perfect opportunity for you!
Responsibilities:
- Oversee daily hotel operations, including guest check-ins/check-outs and service delivery.
- Manage and train staff to maintain high standards of customer service.
- Address guest inquiries, concerns, and complaints promptly and effectively.
- Ensure all services meet quality standards and adhere to company policies.
- Coordinate with other departments (e.g., housekeeping, front desk) to ensure seamless operations.
- Monitor inventory levels and manage budgetary responsibilities.
- Handle special events or group bookings as needed.
- Maintain a clean, safe, and welcoming environment for guests and staff.
- Stay updated on industry trends and best practices in hospitality.
Skill Requirements:
- Strong communication and interpersonal skills to interact effectively with guests and team members.
- Demonstrated ability to lead and motivate a team, fostering a positive work environment.
- Problem-solving skills to handle guest issues and operational challenges.
- Organizational skills to manage multiple tasks efficiently.
- Basic knowledge of customer service principles and hospitality industry standards.
- Flexibility to work in a fast-paced environment with varying shifts (including evenings, weekends, and holidays).
Other Information:
- This is a full-time permanent position with opportunities for career growth within the hotel industry.
- We offer competitive salaries, benefits, and a supportive working environment.
- Training programs will be provided to ensure your success in this role.
If you are ready to take the next step in your hospitality career, we would love to hear from you!